Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry the meanings set out below:

• "We", "Us", "Our" — refers to Lalang Consulting, Suite 5-1, Kompleks Bukit Damansara, Jalan Dungun, 50490 Kuala Lumpur.
• "You", "User" — refers to any individual or organisation accessing this website or engaging our services.
• "Service" — refers to any consulting or advisory engagement provided by Lalang Consulting.
• "Agreement" — refers collectively to these Terms and any engagement letter or service agreement executed between the parties.
• "Content" — refers to all written materials, frameworks, reports, and deliverables produced during an engagement.

2. Acceptance of Terms

By accessing this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using this website or engaging our services.

Our services are intended for professional and organisational use. Users must be at least 18 years of age and have the legal authority to enter into binding agreements on behalf of themselves or any organisation they represent.

3. Service Description

Lalang Consulting offers advisory services in the following areas:

• Communications Strategy Advisory — developing considered communication frameworks for Malaysian organisations
• Public Affairs Consultation — advisory on the relationships between commercial activity and public-interest considerations
• Reputation Considerations Review — measured assessment of stakeholder perception and reputation positioning

Services are primarily offered to organisations based in or operating within Malaysia. Specific service terms, timelines, and deliverables are detailed in individual engagement letters issued prior to commencement.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and complete information when requested
• Use the website and services only for lawful purposes
• Refrain from attempting to interfere with website functionality or security
• Not reproduce, redistribute, or use our deliverables in ways not expressly permitted
• Maintain the confidentiality of any non-public information we share during an engagement

5. Intellectual Property

All materials on this website — including text, design elements, and structural frameworks — are the property of Lalang Consulting and are protected under applicable Malaysian intellectual property law.

Engagement deliverables (reports, frameworks, written documents) produced during a service engagement are assigned to the client upon receipt of full payment, subject to any licence terms set out in the engagement letter. We retain the right to reference engagement types in our practice development, without disclosing confidential client information.

You are granted a limited, non-exclusive, non-transferable licence to access and use website content for your personal reference. Any other use requires our prior written consent.

6. Fees and Payment

Service fees are as described on our website or in individual engagement letters. All fees are quoted in Malaysian Ringgit (MYR) unless otherwise specified.

Payment terms are set out in each engagement letter. Where not otherwise specified, invoices are payable within 14 days of issue. Late payments may incur reasonable administrative charges.

Engagements require a signed letter of engagement and an initial payment before work commences. Specific refund terms, if applicable, will be set out in the engagement letter.

7. Service-Specific Terms

Our advisory engagements involve a structured process of discovery, analysis, and recommendation. The following general terms apply:

• Timelines are indicative and may be affected by the availability of information, approvals, or stakeholder access
• Scope changes requested after commencement may require revised engagement terms
• We will maintain confidentiality of all information shared during the engagement
• Deliverables will be as described in the engagement letter; additional materials may incur additional fees

8. Disclaimers

Our advisory services reflect considered professional judgment based on the information available at the time of engagement. We do not warrant any specific outcome or result from following our recommendations.

This website and its content are provided in good faith but without warranty of any kind. We do not accept responsibility for errors or omissions in site content. Links to third-party sites are provided for reference only and do not constitute endorsement.

9. Limitation of Liability

To the extent permitted by Malaysian law, our total liability for any claim arising from or relating to a service engagement shall not exceed the total fees paid for that engagement.

We shall not be liable for indirect, consequential, or incidental damages arising from use of this website or reliance on our advisory outputs, including loss of business, revenue, or opportunity.

10. Indemnification

You agree to indemnify and hold Lalang Consulting harmless from any claims, damages, or expenses arising from your misuse of this website, breach of these Terms, or misrepresentation of information provided to us.

11. Termination

Either party may terminate an engagement by written notice, subject to terms set out in the engagement letter. Upon termination, fees for work completed to the termination date are payable.

We reserve the right to decline or discontinue services at our discretion where we identify a conflict of interest or where continued engagement would not be in keeping with our professional obligations.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, we encourage parties to first attempt informal resolution through direct communication.

Should informal resolution not succeed, disputes shall be referred to mediation before proceeding to litigation. The courts of Kuala Lumpur shall have jurisdiction over any unresolved disputes.

13. General Provisions

• Entire Agreement: These Terms, together with any applicable engagement letter, constitute the entire agreement between the parties on the subject matter.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to do so subsequently.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent.

14. Changes to These Terms

We may revise these Terms from time to time. When changes are made, we will update the Effective Date and Last Updated dates above. Your continued use of this website following any revision constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

15. Contact Information

For any questions about these Terms, please contact our legal enquiries address: